Privacy Policy

1. Introduction

White Water Riyadh provides water tanker delivery services in Riyadh. This policy applies to information submitted through our website, contact forms, phone calls, WhatsApp links, and related communication channels.

2. Information We Collect

We may collect the following information when you request a service or contact us:

• Name and mobile number.
• Location, district, or delivery address shared by you.
• Service type, tanker size, timing, number of trips, and notes.
• Messages sent through WhatsApp, calls, forms, or other communication channels.
• Basic technical data such as device type, browser, page visits, and analytics data where tracking tools are enabled.

3. How We Use Information

We use customer information to:

• Respond to inquiries and service requests.
• Confirm pricing, delivery timing, location, and availability.
• Dispatch water tankers and coordinate drivers.
• Improve our website, service quality, marketing, and customer support.
• Maintain records for operations, invoicing, complaints, and safety.

4. Sharing of Information

We do not sell customer personal information. We may share necessary details with drivers, dispatch teams, service providers, website hosting providers, analytics tools, or authorities when required by applicable law or to protect our rights and services.

5. Cookies and Tracking

Our website may use cookies, analytics, advertising tags, and similar technologies to understand website traffic, improve user experience, and measure marketing performance. You may disable cookies in your browser settings, but some website features may not work correctly.

6. WhatsApp, Phone and Third-Party Links

When you click WhatsApp, phone, map, or external links, your interaction may be handled by a third-party platform. Their privacy practices are governed by their own policies, not by this website.

7. Data Retention

We keep customer information only for as long as reasonably needed for service delivery, records, customer support, legal compliance, fraud prevention, and business operations.

8. Your Choices and Requests

You may contact us to update, correct, or request deletion of your information where applicable. Some information may need to be retained for legitimate business, accounting, operational, or legal reasons.

9. Security

We use reasonable administrative and technical measures to protect customer information. However, no website, messaging platform, or internet transmission can be guaranteed to be completely secure.

10. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect information from children. If you believe a child has provided us information, please contact us.

11. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

For privacy questions or requests, contact us through:

• Phone: +966 55 609 5993
• WhatsApp: Chat on WhatsApp
• Location: Riyadh, Saudi Arabia